A customer is anyone whose needs and expectations must be identified and satisfied if we are to achieve our Mission.
Customer satisfaction is achieved when there are trusting relationships based on aligned expectations, active listening, open and accurate communication, measurable commitments, and timely execution. At every level of our organization we build trusting relationships with our customers.
Prospective and enrolled students are our principal customers. We are centered on their needs which are determined largely by employers' expectations. All decisions are considered in the light of student employability. Still, we value students' dreams and defend their goals. We believe in them.
Beyond exemplary training, we provide students with the professional example they must model to be successful. We provide support services, including admissions, financial aid, career services, and student services, with the professionalism, efficiency, and timeliness afforded any valued customer.
As customers, our students must fulfill obligations too, which are clearly defined in our enrollment agreement and catalog.
Healthcare employers and the communities they comprise are also our customers. We partner with employers to give direction to our programs and provide students with practical experience in externships and clinical rotations.
We endeavor to prepare our students to be the best candidates to meet employers' expectations.
We all serve customers within Concorde—each other—whose needs must be addressed to achieve our Mission. We strive to help each other be successful.
Irrespective of our role or responsibility within Concorde, our goal is measurable customer satisfaction.