TTEC

Overview

Be the spark that brightens days and ignite your career with TTEC's award winning employment experience. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

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Culture

Diversity and Inclusion at TTEC

There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!
Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team. And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

Champions of Color

Champions of Color was created to promote a safe, collaborative, and supportive environment for employees who identify as Black, African American, or of African descent.

MINDS A diverse group of TTEC employees that want to highlight the strengths of neurodiversity and foster an inclusive environment by raising awareness, fostering acceptance, and showcasing the talents of neurodiverse individuals. PRISM We work to promote a safe and inclusive environment for LGBTQIA+ and cultivate awareness and sensitivity across every level of our global organization Women in Leadership Women in Leadership (WIL) brings together a diverse group of women & allies from across TTEC who are inspired and empowered to realize their individual potential, enhance their career experiences, and to create opportunities for our next generation of women leaders. Committed to your development We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.  It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career! Flexible Work Environment Let’s flex together. Flexibility is important to each of us – whether that’s with our schedules or where and how we go to work. Did you know TTEC had remote jobs before work-from-home was even a real thing? We have a blend of our onsite roles where team members gather in our vibrant spaces to deliver fantastic customer experiences – and we have hybrid roles – and yes, pure remote positions as well. And there’s even flexibility within that flexible work environment. Our leaders are doing their best to accommodate the needs of our team members in balance with the needs of delivering... that’s right – amazing employee experiences. After all, happy employees mean happy customers. Your Well-Being Matters Living well. Working well. Playing well. And being well. From providing opportunities for financial rewards and recognition so we can share our appreciation for you to comprehensive benefits and wellness programs that help you focus on your well-being...we’re here for it! We have a saying around here... it’s OK, We’re All Human. It stands for a culture that recognizes that everyone’s human and that it’s ok to talk about mental health. Our world is more complicated than ever and we’re here to come alongside our team members and say – it’s ok, we’re here for you. Bonus? With a global community of colleagues, we can turn to a teammate halfway around the world not just for work but for a laugh or to catch up on what’s happening in their hometown. We Act as one as we work together on projects, upcoming launches or just on day-to-day activities. We recognize we’re better when we’re working together, and we all feel included. Giving back in our communities Giving back is important to each of us. We’re thrilled to share that TTEC supports our passion for making a sustainable and positive impact in our communities through the TTEC Foundation. We believe education is the foundation of a successful community. We strive to bring students around the world the tools, technology, and access to services they need to flourish. We’re encouraged to submit grant requests to help effect positive change in the communities where we live and work. We’re also encouraged to come together and give back in our communities through activities at our sites. From charity walks and runs to donations for Veterans and beach cleanups, our team lives our values to do the right the thing!

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business. Our Vision Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships. Our Mission Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. We’re guided by these values Lead every day We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact. Do the right thing We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do. Reach for amazing We are innovators who make amazing things possible. We spark creativity and never accept can't. Seek first to understand We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues. Act as one We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs. Live life passionately We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together. What we do It's that feeling of time saved. Problem solved. As customers, we all love that feeling. Surprise, delight, and even joy. Moments of customer experience bliss don’t happen by accident. They are intentional. True customer loyalty is carefully built through a combination of talent, technology, and services and they deliver lasting results. For 40 years, our business has been helping companies make their customers happy. But what does that all really mean? And what does this mean to you, in your own career? It means that you could bring smiles to people's faces every day through direct interactions with customers, by building the technology that connects customers with solutions, or by supporting the people who support the business. Your role has a direct connection to creating happy customers. At TTEC, you will not only work with our award-winning company, but you'll also experience first-hand the depth and breadth of our clients' brands. It's like a two-for-one opportunity!

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