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Account Executive

Job Description

Overview

GENERAL SUMMARY
The account executive serves as the key primary contact between the organizations and The Joint Commission. The account executive develops and manages the important relationship with organizations, coordinates survey planning, and handles policy, procedure, and accreditation/certification issues and services. The account executive acts as the key resource for inquiries throughout the accreditation/certification cycle in addition to providing coaching and education to the organizations.

The account executive will process applications, set agendas, and processes reports including on-site survey event reports, and follow-up reports including evidence of standards compliance (ESC) and measure of success (MOS) reports. The account executive will work with a lead account executive regarding policy determinations relative to the inclusion of services and the scope of survey, application of cooperative agreements, ownership changes, and the extension survey policy requirement. The account executive acquires a basic knowledge of the Joint Commission standards. The account executive consults with senior and lead account executives and other Joint Commission staff who have expertise needed to serve their customers (e.g., standards interpretation group, information technology, government relations, business development, etc.).

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. The following responsibilities apply only if assigned to a Strategic Business Unit (SBU): Actively contributes to the            successful achievement of SBU performance objectives through effective SBU team involvement and proactive                  communication and collaboration.

2. Application Processing: Processes applications for survey for organizations in an assigned specialty group. Interprets        data submitted by a customer to ensure that an appropriate survey can be performed for all services and sites of              care.  Prioritizes and processes applications based on resurvey dates and initial customer preferences. Communicates     

with resurvey customers to ensure applications are received within acceptable timeframes for processing and                  scheduling. If assistance is needed, questions are referred to a higher level account representative within the teams.

3. Agenda Setting: Most accreditation/certification programs use template-driven agendas that may undergo                        customization. It is the responsibility of the account executive to post the appropriate template agenda(s) to the              customer’s extranet site within the required timeframe. If assistance is needed, questions are referred to a higher           

level account executive within the teams.

4. Survey Report Processing: Processes survey reports for all customers in assigned specialty group. When the account        executive identifies an organization with a potential adverse outcome, the account executive refers the report to the        manager of the Adverse Team. The account executive processes on-site survey event reports, follow-up reports                including evidence of standards compliance (ESC) and measure of success (MOS) reports, within the required timeframes.

If assistance is needed, questions are referred to a higher level account executive within the teams.

5. Correspondence: Responds to customer correspondence regarding event planning, complaints, mergers, acquisitions,        site changes and other activities associated with the accreditation/certification process within the required timeframes.     

The account executive consults with a higher level account executive, manager, or other senior leadership in                    preparation of an appropriate response when needed.

6. Ongoing Monitoring of Accreditation/Certification Related Activities: Maintains customer lists and tracks planned                activities and required submissions. Communicates with customers to ensure intercycle and follow-up events are              received within acceptable timeframes for processing. Should any discrepancies be identified, the account executive          works with a higher level account executive and other staff and departments to resolve the issue.

7. Maintain a High Level of Customer Satisfaction: Maintains a successful level of responsiveness, serves as a                      knowledgeable resource of information or liaison, and conducts oneself in a manner that exemplifies respectfulness to     

all customers, internal and external. If assistance is needed in meeting customer service expectations, questions are        referred to a higher level account executive within the teams.

8. Attend Ongoing Training for Job Responsibilities: Participates in ongoing training that is designed to develop the skills       

of the service team staff (at all levels) in order to carry out the assigned job responsibilities. Actively pursues training     

that consists of, but is not limited to, attendance at staff meeting and brown bag presentations, familiarity with                standard operating procedures, participation in special topical training sessions, and usage of available on-line                  resources with a goal of ensuring responses and results that are accurate and consistent with staff as a whole.

9. Meet Dashboard Turn Around Time Requirements: Process applications, survey reports, correspondence and monitors      other accreditation/certification related activities within the required timeframes. If assistance is needed, questions         

are referred to a higher level account executive within the teams.

Qualifications

SPECIAL SKILLS AND ABILITY REQUIREMENTS
1. Good customer service skills.
2. Good communication skills.
3. Ability to prioritize and balance workload expectations.
4. Willingness to adapt to a changing environment.

KNOWLEDGE AND EXPERIENCE REQUIREMENTS
1. Completion of the account executive trainee program/requirements and successful evaluation of competencies as              evaluated by a manager.

2. A Bachelors degree, preferably in a health or ancillary health discipline.

3. Computer proficiency of The Joint Commission software (Knowledge of Microsoft Suites preferred).

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.

Job Requirements

 

Job Snapshot

Location US-IL-Oakbrook Terrace
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
Apply

Company Overview

The Joint Commission

The Joint Commission evaluates and accredits more than 20,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation’s predominant standards-setting and accrediting body in health care. Since 1951, The Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations. The Joint Commission’s comprehensive process evaluates an organization’s compliance with these standards and other accreditation or certification requirements. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. Learn More

Contact Information

US-IL-Oakbrook Terrace
Snapshot
The Joint Commission
Company:
US-IL-Oakbrook Terrace
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Overview

GENERAL SUMMARY
The account executive serves as the key primary contact between the organizations and The Joint Commission. The account executive develops and manages the important relationship with organizations, coordinates survey planning, and handles policy, procedure, and accreditation/certification issues and services. The account executive acts as the key resource for inquiries throughout the accreditation/certification cycle in addition to providing coaching and education to the organizations.

The account executive will process applications, set agendas, and processes reports including on-site survey event reports, and follow-up reports including evidence of standards compliance (ESC) and measure of success (MOS) reports. The account executive will work with a lead account executive regarding policy determinations relative to the inclusion of services and the scope of survey, application of cooperative agreements, ownership changes, and the extension survey policy requirement. The account executive acquires a basic knowledge of the Joint Commission standards. The account executive consults with senior and lead account executives and other Joint Commission staff who have expertise needed to serve their customers (e.g., standards interpretation group, information technology, government relations, business development, etc.).

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. The following responsibilities apply only if assigned to a Strategic Business Unit (SBU): Actively contributes to the            successful achievement of SBU performance objectives through effective SBU team involvement and proactive                  communication and collaboration.

2. Application Processing: Processes applications for survey for organizations in an assigned specialty group. Interprets        data submitted by a customer to ensure that an appropriate survey can be performed for all services and sites of              care.  Prioritizes and processes applications based on resurvey dates and initial customer preferences. Communicates     

with resurvey customers to ensure applications are received within acceptable timeframes for processing and                  scheduling. If assistance is needed, questions are referred to a higher level account representative within the teams.

3. Agenda Setting: Most accreditation/certification programs use template-driven agendas that may undergo                        customization. It is the responsibility of the account executive to post the appropriate template agenda(s) to the              customer’s extranet site within the required timeframe. If assistance is needed, questions are referred to a higher           

level account executive within the teams.

4. Survey Report Processing: Processes survey reports for all customers in assigned specialty group. When the account        executive identifies an organization with a potential adverse outcome, the account executive refers the report to the        manager of the Adverse Team. The account executive processes on-site survey event reports, follow-up reports                including evidence of standards compliance (ESC) and measure of success (MOS) reports, within the required timeframes.

If assistance is needed, questions are referred to a higher level account executive within the teams.

5. Correspondence: Responds to customer correspondence regarding event planning, complaints, mergers, acquisitions,        site changes and other activities associated with the accreditation/certification process within the required timeframes.     

The account executive consults with a higher level account executive, manager, or other senior leadership in                    preparation of an appropriate response when needed.

6. Ongoing Monitoring of Accreditation/Certification Related Activities: Maintains customer lists and tracks planned                activities and required submissions. Communicates with customers to ensure intercycle and follow-up events are              received within acceptable timeframes for processing. Should any discrepancies be identified, the account executive          works with a higher level account executive and other staff and departments to resolve the issue.

7. Maintain a High Level of Customer Satisfaction: Maintains a successful level of responsiveness, serves as a                      knowledgeable resource of information or liaison, and conducts oneself in a manner that exemplifies respectfulness to     

all customers, internal and external. If assistance is needed in meeting customer service expectations, questions are        referred to a higher level account executive within the teams.

8. Attend Ongoing Training for Job Responsibilities: Participates in ongoing training that is designed to develop the skills       

of the service team staff (at all levels) in order to carry out the assigned job responsibilities. Actively pursues training     

that consists of, but is not limited to, attendance at staff meeting and brown bag presentations, familiarity with                standard operating procedures, participation in special topical training sessions, and usage of available on-line                  resources with a goal of ensuring responses and results that are accurate and consistent with staff as a whole.

9. Meet Dashboard Turn Around Time Requirements: Process applications, survey reports, correspondence and monitors      other accreditation/certification related activities within the required timeframes. If assistance is needed, questions         

are referred to a higher level account executive within the teams.

Qualifications

SPECIAL SKILLS AND ABILITY REQUIREMENTS
1. Good customer service skills.
2. Good communication skills.
3. Ability to prioritize and balance workload expectations.
4. Willingness to adapt to a changing environment.

KNOWLEDGE AND EXPERIENCE REQUIREMENTS
1. Completion of the account executive trainee program/requirements and successful evaluation of competencies as              evaluated by a manager.

2. A Bachelors degree, preferably in a health or ancillary health discipline.

3. Computer proficiency of The Joint Commission software (Knowledge of Microsoft Suites preferred).

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.

Job Requirements

 
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Account Executive Apply now