An essential member of the medical team, the Administrative Care Coordinator helps to facilitate and navigate patient care. The Administrative Care Coordinator provides a wide variety of administrative responsibilities in support of the Franciscan Children’s medical team and providers.

1. * Oversees the schedule for all onsite and off site appointments.

• Maintains a list of onsite and off site appointments


• Coordinates a with Providers, RT and RN to identify staffing to ensure feasibility of schedule


• Works with the outside clinics to schedule, reschedule or consolidate appointments.


• Coordinates COVID testing as needed

2. * Assists with onsite and offsite appointments.

• Supports parent participation in appointments as well as additional team members as needed


• Sets up technology and ensure patient and provider are present for the appointment


• Obtains results and documentations from visit and scan into EMR


• Maintains a list of providers involved in each patients care with contact information and need for further follow up

3. * Coordinates the care provided by consultants {GI, Renal, PACT, Pulmonary bronchoscopy, and ORL)

• Create schedule, obtains notes and get scanned into EMR

4. * Works with the medical team to identify ways to improve offsite, onsite and telehealth appointments for patients and families.

5. * Coordinates the discharge of patients.

• Maintains discharge checklist and send out reminders to keep process on schedule


• Works with providers and case managers to ensure that patients have appropriate follow up in place at discharge


• Supports the discharge medication process: Follow up with pharmacies, need for clarification, prior authorization, parents bringing in medications for review

6. * Coordinates the NP schedule to support adequate staffing for medical units

7. * Maintains records for NP orientation and ongoing competencies

EDUCATION AND EXPERIENCE

• High school diploma or GED is required.


• Bachelor’s Degree in business administration, health care administration, or related field preferred; or equivalent combination of education and experience.


• A minimum of 2 years of experience in a medical or healthcare setting.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient with Microsoft excel, word, outlook, organizational and communication skills, comfortable with technology and online communication platforms