The Center Administrator will ensure the information flow to and from clinical staff. Participates in the development and implementation of company policy and procedures, particularly those concerned with the clinical record. Supervises the positions of Team Coordinator, Office Assistant, and Receptionist/Supply Clerk.
Reports to: Director of Operations
•Works cooperatively with the physicians, staff , Quality Improvement staff and other members of the leadership team to coordinate the information flow to and from members of the clinical staff.
•Plans and supervises the activities of the Office System Specialist, Team Coordinators, Office Assistants and Receptionist/Supply Clerk in a manner promoting accuracy and efficiency. Monitors attendance of those supervised and addresses attendance concerns.
•Is competent to develop and maintain both computerized and hard copy clinical records in compliance with company policies and state/federal regulations.
•Teams with billing staff to help ensure accurate bill processing.
•Is competent to utilize the agency computer systems and software data entry, troubleshoot computer problems, and verify and generate all services.
•Is competent to correctly complete required audits on patients closed to care by the company and to identify and obtain necessary documentation for final billing.
•Supervises the handling of incoming/outgoing mail and other correspondence related to the clerical record and ensures that field staff and Administration are aware of all pertinent information needed to care for company clients.
•Reviews all daily logs and time sheet summaries to ensure documentation and communication notes have been turned in and are accurate.
•Maintains stock of forms and medical supplies.
•Handles necessary employee discipline fairly and objectively, in consultation with the Human Resources Department.
•Provides thorough, objective and timely 90-day and annual staff performance appraisals for all staff directly supervised.
•Makes appropriate hiring and/or termination recommendations and notifies the Human Resources Department of staffing needs.
•Performs other office duties as assigned by CEO, Administrator, or their designee.
•Completes time sheets correctly, legibly, thoroughly and on time.
Education: High School Diploma or GED.
•Excellent customer service. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights.
•Adhere to all Company policies
•Previous experience as a Team Coordinator, Medical Records Clerk or similar position in home care required
•Documented coursework in typing, business communications and medical terminology preferred.
•Strong problem-solving, communication and organizational skills
•Must read, write and speak fluent English.
•Tracking Budget Expenses
•Administrative Writing Skills
English and Spanish are a requirement.
Environmental / Working Conditions: Normal office environment
Physical Demands: Requires sitting and standing associated with normal office environment
nter Administrator will be responsible for managing the operations of the center and its staff to ensure patient retention.