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Client Care Coordinator

Job Description

Client Care Coordinator/State Administrator MUST HAVE AT LEAST 2 YEARS WORTH OF HEALTH CARE EXPERIENCE OR STATE ADMINISTRATOR TRAINING WITH HHS

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including service inquiries, client/CAREGiver introductions and quality assurance visits with existing clients. They use skills to determine each client’s needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

  • Reflect the core values of PB&K LLC d.b.a. Home Instead #826
  • Conduct service inquiries with prospective clients imploring the Consultative Sales process on the phone to achieve care consultations
  • Conduct Care Consultations for prospective clients and draft Plan of Care assessments for new clients.
  • Assist in answering incoming calls in a friendly, professional manner and enter information into ClearCare
  • Develop and maintain positive relationships and effective communications with all clients and families through quality assurance (QA) visits, phone calls, cards, and special events.
  • Maintain and provide on-going report of Client celebrations week over week
  • Conduct QA visits with clients and CAREGivers over the phone according to the QA frequency guidelines

o Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct follow up as necessary
  • Monitor, mediate, and log both client and CAREGiver activity and follow up on the CAREGiver assignments and client services
  • Serve as second in line to conduct client/CAREGiver introductions as scheduled
  • Enter and maintain accurate client and CAREGiver records in ClearCare
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with Clients, owners, colleagues and CAREGivers
  • Maintain client information for associated insurance companies and provide to finance in a timely manner
  • Be proficient and accurate in use of the ClearCare system
  • Produce designated reports for the business
  • Maintain client files for business and in accordance with HHS requirements
  • Conduct community support with clients, families and RPN’s serving as a liaison and advocate for the needs of seniors
  • Maintain client information for associated insurance companies and provide to finance in a timely manner

Secondary Responsibilities:

  • Correspond and celebrate events with clients on holidays and birthdays
  • Attend funerals, send flowers, cards and memorials.
  • Assist the Disaster Coordinator overseeing compliance with the Agency’s policies and procedures related to Emergency Preparedness and Response Planning per Federal and State Regulations
  • Assist the Client Care department with community training and support of clients, families and RPN’s serving as a liaison and advocate for the needs of seniors and providing certified CEU’s
  • Assist RRC with the counsel of CAREGivers on quality concerns after visiting clients and support training programs for CG’s to meet State regulations and Home Instead standards
  • Assist RRC with CG Inquiries, interviews and CG file support
  • Participate in CAREGiver meetings
  • Conduct Family Education sessions, Care Consultations and Service Inquiries as needed
  • Perform any and all other functions and responsibilities deemed necessary
* Full job description will be made available during interview process *

Each Home Instead franchise is independently owned and operated.

Job Requirements

X

Job Snapshot

Location US-TX-Fort Worth
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Home Instead

Contact Information

US-TX-Fort Worth
Snapshot
Home Instead
Company:
US-TX-Fort Worth
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Client Care Coordinator/State Administrator MUST HAVE AT LEAST 2 YEARS WORTH OF HEALTH CARE EXPERIENCE OR STATE ADMINISTRATOR TRAINING WITH HHS

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including service inquiries, client/CAREGiver introductions and quality assurance visits with existing clients. They use skills to determine each client’s needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

  • Reflect the core values of PB&K LLC d.b.a. Home Instead #826
  • Conduct service inquiries with prospective clients imploring the Consultative Sales process on the phone to achieve care consultations
  • Conduct Care Consultations for prospective clients and draft Plan of Care assessments for new clients.
  • Assist in answering incoming calls in a friendly, professional manner and enter information into ClearCare
  • Develop and maintain positive relationships and effective communications with all clients and families through quality assurance (QA) visits, phone calls, cards, and special events.
  • Maintain and provide on-going report of Client celebrations week over week
  • Conduct QA visits with clients and CAREGivers over the phone according to the QA frequency guidelines

o Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct follow up as necessary
  • Monitor, mediate, and log both client and CAREGiver activity and follow up on the CAREGiver assignments and client services
  • Serve as second in line to conduct client/CAREGiver introductions as scheduled
  • Enter and maintain accurate client and CAREGiver records in ClearCare
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with Clients, owners, colleagues and CAREGivers
  • Maintain client information for associated insurance companies and provide to finance in a timely manner
  • Be proficient and accurate in use of the ClearCare system
  • Produce designated reports for the business
  • Maintain client files for business and in accordance with HHS requirements
  • Conduct community support with clients, families and RPN’s serving as a liaison and advocate for the needs of seniors
  • Maintain client information for associated insurance companies and provide to finance in a timely manner

Secondary Responsibilities:

  • Correspond and celebrate events with clients on holidays and birthdays
  • Attend funerals, send flowers, cards and memorials.
  • Assist the Disaster Coordinator overseeing compliance with the Agency’s policies and procedures related to Emergency Preparedness and Response Planning per Federal and State Regulations
  • Assist the Client Care department with community training and support of clients, families and RPN’s serving as a liaison and advocate for the needs of seniors and providing certified CEU’s
  • Assist RRC with the counsel of CAREGivers on quality concerns after visiting clients and support training programs for CG’s to meet State regulations and Home Instead standards
  • Assist RRC with CG Inquiries, interviews and CG file support
  • Participate in CAREGiver meetings
  • Conduct Family Education sessions, Care Consultations and Service Inquiries as needed
  • Perform any and all other functions and responsibilities deemed necessary
* Full job description will be made available during interview process *

Each Home Instead franchise is independently owned and operated.

Job Requirements

X
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Client Care Coordinator Apply now