Watertown Regional Medical Center
Watertown Regional Medical Center is seeking a Customer Service Associate / Computer Operator for the night shift. This role is often the first point of contact for our patients and their family. Individuals with excellent communication skills, attention to detail, and an understanding of patient confidentiality should consider this opportunity. Responsibilities include providing superior customer service through scheduling, patient registration, and telephone. The Customer Service Associate will interview incoming patients and/or their representatives, recording pertinent identifying information and providing directions to access services. Also performs duties as a third shift computer operator including: monitoring Patient Accounting Close of Day, downloading bills, claims and reports. This is a full time (.8 FTE) position. Competetive pay and benefits package.
High School Diploma or equivalent including some demonstratable knowledge in information technology.LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
Minimum of one year previous experience in the healthcare field, required.
Registration and admissions experience, preferred.
Knowledge of switchboard system and procedures, preferred.
Excellent customer service and interpersonal skills.
Basic medical terminology understanding.