The patient registration techs in the ED are divided into 3 areas and they will be trained on all areas.
1. Quick Book - this is the most basic patient registration when they walk into the ER. They will get the patient name, DOB, basic demographic info to get them checked in. There is no insurance verification at this point - they will go straight to the triage nurse to go over systems.
2. Minor Care - This is bed side registration for patients that should be in and out pretty quickly. Bed side registration includes -insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems - getting the rest of the demographic info needed
3. Main Treatment Area- this is the same process as minor care however these are for more serious patients.
The patient registration techs will be trained in all 3 areas. The ED right now sees about 130-150 patients per day; HOWEVER, with cold and flu season they are expecting 200-300 patients per day so it is going to be extremely high volume
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