The Field Director is the lead role in managing and developing US consultants for the provision of on-site consultation, education, and technical assistance to healthcare organizations. Provides direction and leadership to consultants through direct day-to-day management. Guides the performance and the professional development of these consultants, and in doing so, leads the quality, delivery and overall growth of domestic consulting services.
Responsible for the evaluation of consultant performance as it relates to the entire client experience and the development and implementation of business strategies.
Maintains active/current knowledge of health care- and discipline-specific trends and content, established solutions for the improvement of patient care, and all relevant JCR subject matter, methodologies, and product lines.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Directly supervises and provides day-to-day management and support to JCR US-based consultants as they provide exceptional on- and off-site consultation and education to healthcare organizations or other clients.
- Assesses performance of consultants through direct observation, management reports, review of client-delivered reports, peer evaluation data, and organizational evaluations. Continuously obtains formal and informal feedback from (1) JCR clients, (2) JCR consultant peers and colleagues, and (3) other JCR peers and leadership from central office regarding the quality of services and deliverables achieved by each consultant. Actively works with each consultant to develop and implement an individualized professional development approach for continuous consulting service improvement based on assessments and feedback.
- Actively manages consultant performance to achieve each consultant’s utilization, productivity, and other key performance goals.
- Participates in product redesign and new product development activities as relevant to consultant development in response to feedback and key enterprise initiatives.
- Under supervision of Executive Director, manages consultant utilization and performance to help JCR Consulting achieve its service delivery goals (financial, customer satisfaction, strategic, and other performance goals). Supports Executive Director and other stakeholders to assist in the development and implementation of the JCR strategic and operational plans and budgets for US Consulting.
- Manages financial aspects of consultant development for US consultants, including approving consultant expenses, requests for sales incentives, and consultant productivity.
- Together with Consultant Development team members, establishes standards for effective job performance of consultants and evaluates consultant performance against these standards.
- Models appropriate behavior when interacting with clients from surveyed organizations, consultants and central office staff. Serves as first point of contact and general resource for consultants. Promotes cooperation, flexibility, and teamwork among supervised staff.
- Participates in consultant training and development. Assists in planning and delivering consultant education initiatives in response to assessed learning needs.
- Actively participates in professional development activities and relevant education programs to stay abreast of current JC/JCR policies, products, services, standards, and survey processes, as well as consultative skills as appropriate.
- Participates in workforce planning and forecasting activities to ensure that a sufficient number of consultants are available, competent, and have the necessary skills and resources to perform their responsibilities effectively, efficiently, and in a timely manner. Identifies and interviews potential consultant candidates.
- Works with the Compliance Officer and consultants to ensure firewall and HIPAA policies are enforced.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Ten years of progressively more responsible management experience in healthcare or business setting, including management of professional staff required.
- Previous experience in operational leadership, tracking and managing staff utilization, data analysis, reporting, and Microsoft office required. Salesforce skills preferred.
- Previous experience as a managing level healthcare consultant strongly preferred.
- Previous experience related to professional development, talent management, training/education in professional services strongly preferred.
- Clinical expertise required.
- Nurse: graduated from an approved school of nursing and have a Master’s degree in an appropriate discipline or Physician: degree of Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.), Board Eligible or Board Certified at time of hire
- Distinctive problem-solving skills and the ability to critique consultant reports preferred.
- Exceptional interpersonal communication and team collaboration skills required. Prior experience managing remote workforce and ability to build a strong rapport with remote teams preferred.
- Exceptional skills in handling difficult situations and managing difficult conversations required.
- Well-organized with strong project management skills preferred.
- Ability to connect as a trusted peer with JCR leadership.
- Willingness and ability to travel up to 50% and to adapt to varying situations and cultures.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.