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General Manager

Job Description

We are looking for the perfect candidate to manage the Terre Haute Home Instead office. The General Manager is charged with successfully leading and coordinating all operational activities resulting in the growth and development of the business. Key functional areas include Marketing/Business Development, Client Satisfaction, Human Resources, and Scheduling as well as general office administrationResponsibilities

Primary Responsibilities

  • Lead, mentor and motivate team to ensure key business metrics are achieved and primary tasks are completed accurately and timely.
  • Understand key business drivers that affect overall profitability and manage activities to optimize growth and margins.
  • Meet established critical business targets including:
    • Hours of Care
    • Net Revenue
    • Caregiver Productivity
  • Manage outcomes of all departmental activities and direct changes that will drive achievement of operational goals.
  • Compile and communicate key monthly operational statistics.
  • Continually identify new and innovative ways to improve service levels.
  • Ensure an exemplary level of Client and CAREGiver satisfaction.
  • Monitor, mediate and log Client service concerns; resolve issues.
  • Develop strong relationships with key referral partners within network.
  • Ensure Client/CG introductory meetings are being conducted per standard protocol.
  • Organize and maintain general office operations and procedures.
  • Conduct routine Team meetings to ensure effective communication and collaboration across functions.
  • Monitor performance; provide coaching & discipline as necessary.
  • Recruit, hire and train new staff as needed.
  • Monitor and optimize departmental capacity and overtime.
  • Maintain attendance records, schedules & time off requests to ensure appropriate coverage for regular business hours, after hours and holiday coverage.
  • Coordinate monthly calendars for Scheduling team and Weekend On-call.
  • Routinely audit staff documentation and On-call reports.
  • Continually develop best practices within the CAREGiver hiring and training processes.
  • Monitor office expenditures; manage to annual budget.
Skills and Qualifications
  • Must demonstrate excellent Customer Service skills.
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
  • Must have the ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making.
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, Clients and the community.
  • Must have the ability to present a professional appearance and demeanor.
  • Must have computer skills and be proficient in Word and Excel.
  • Must be patient and congenial on the telephone.
  • Must be able to recruit and train quality Key Players.
  • Must be able to perform duties in a professional office setting.

Education and Experience

  • Bachelor degree or equivalent.
  • At least one year of related business experience or an equivalent combination of education and work experience may be considered.
  • Knowledge of the senior care industry (preferred but not required).

Each Home Instead franchise is independently owned and operated.

Job Requirements

 

Job Snapshot

Location US-IN-Terre Haute
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Home Instead

Contact Information

US-IN-Terre Haute
Snapshot
Home Instead
Company:
US-IN-Terre Haute
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

We are looking for the perfect candidate to manage the Terre Haute Home Instead office. The General Manager is charged with successfully leading and coordinating all operational activities resulting in the growth and development of the business. Key functional areas include Marketing/Business Development, Client Satisfaction, Human Resources, and Scheduling as well as general office administrationResponsibilities

Primary Responsibilities

  • Lead, mentor and motivate team to ensure key business metrics are achieved and primary tasks are completed accurately and timely.
  • Understand key business drivers that affect overall profitability and manage activities to optimize growth and margins.
  • Meet established critical business targets including:
    • Hours of Care
    • Net Revenue
    • Caregiver Productivity
  • Manage outcomes of all departmental activities and direct changes that will drive achievement of operational goals.
  • Compile and communicate key monthly operational statistics.
  • Continually identify new and innovative ways to improve service levels.
  • Ensure an exemplary level of Client and CAREGiver satisfaction.
  • Monitor, mediate and log Client service concerns; resolve issues.
  • Develop strong relationships with key referral partners within network.
  • Ensure Client/CG introductory meetings are being conducted per standard protocol.
  • Organize and maintain general office operations and procedures.
  • Conduct routine Team meetings to ensure effective communication and collaboration across functions.
  • Monitor performance; provide coaching & discipline as necessary.
  • Recruit, hire and train new staff as needed.
  • Monitor and optimize departmental capacity and overtime.
  • Maintain attendance records, schedules & time off requests to ensure appropriate coverage for regular business hours, after hours and holiday coverage.
  • Coordinate monthly calendars for Scheduling team and Weekend On-call.
  • Routinely audit staff documentation and On-call reports.
  • Continually develop best practices within the CAREGiver hiring and training processes.
  • Monitor office expenditures; manage to annual budget.
Skills and Qualifications
  • Must demonstrate excellent Customer Service skills.
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
  • Must have the ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making.
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, Clients and the community.
  • Must have the ability to present a professional appearance and demeanor.
  • Must have computer skills and be proficient in Word and Excel.
  • Must be patient and congenial on the telephone.
  • Must be able to recruit and train quality Key Players.
  • Must be able to perform duties in a professional office setting.

Education and Experience

  • Bachelor degree or equivalent.
  • At least one year of related business experience or an equivalent combination of education and work experience may be considered.
  • Knowledge of the senior care industry (preferred but not required).

Each Home Instead franchise is independently owned and operated.

Job Requirements

 
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