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IT Field-User Support

Job Description

 

Why VITAS Healthcare and What Do They Offer Me?

VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.  


The IT Helpdesk User Support/Network System Engineer is responsible for maintaining, coordinating and overseeing IT Field Support and IT Customer Service related needs. Responding to, escalating and resolving issues and requests related to desktops, laptops, iPhones, iPads as well as local server management needs such as back-ups, etc.

  • Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
  • Orient new hires with relevant IT processes
  • Effectively communicate to user community, IT team and relevant leadership
  • Regularly interface with local business leadership and IT Leadership to ensure proper alignment
  • Travel to related locations as needed to provide in-person support
  • Maintain adequate daily backups of local File Server
  • Maintain audio and video conferencing capabilities and technology
  • Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
  • Maintain desktop/laptops hardware and software according to VITAS standards
  • Coordinate all downtime and service impacting activities
  • Manage the process when requesting and/or fulfilling equipment orders
  • Assists in the coordination of office moves and office additions
  • Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
  • Maintain and produce inventory reporting of IT assets in ITSM tool
  • Provide backup support to other regions as needed, via telephone or on site

Benefits Include

  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pre-tax healthcare and dependent care flexible spending accounts
  • Life insurance
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Roadside Assistance
  • Affinity Program


Qualifications
  • Two to four years of experience in an enterprise IT environment
  • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Excellent analytical and organizational skills
  • Ability to work independently with limited supervision or collaboratively
  • Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Ability to work on various assignments simultaneously
  • Strong interpersonal skills within all levels of the organization
  • Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
Education
  • Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
  • Certified in ITIL foundations is desirable.

Special Instructions to CandidatesEOE/AA
M/F/D/V

Job Requirements

 

Job Snapshot

Location US-PA-Blue Bell
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

VITAS Healthcare

VITAS® Healthcare, a pioneer and leader in the hospice movement since 1978, is the nation’s leading provider of end-of-life care. Headquartered in Miami, Florida, VITAS operates 44 hospice programs in 15 states and the District of Columbia. (Alabama, California, Connecticut, Delaware, Florida, Georgia, Kansas, Michigan, Missouri, New Jersey, Ohio, Pennsylvania, Texas, Virginia and Wisconsin). VITAS, which has evolved from its founding as a volunteer organization by a United Methodist minister and a registered nurse, today employs 11,669 professionals who care for terminally ill patients daily, primarily in the patients’ homes, but also in the company’s 34 inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities for the elderly. At the conclusion of the fourth quarter of 2015, VITAS reported an average daily census of 15,671; VITAS served more than 80,000 patients throughout all of 2015. Learn More

Contact Information

US-PA-Blue Bell
Snapshot
VITAS Healthcare
Company:
US-PA-Blue Bell
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

 

Why VITAS Healthcare and What Do They Offer Me?

VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.  


The IT Helpdesk User Support/Network System Engineer is responsible for maintaining, coordinating and overseeing IT Field Support and IT Customer Service related needs. Responding to, escalating and resolving issues and requests related to desktops, laptops, iPhones, iPads as well as local server management needs such as back-ups, etc.

  • Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
  • Orient new hires with relevant IT processes
  • Effectively communicate to user community, IT team and relevant leadership
  • Regularly interface with local business leadership and IT Leadership to ensure proper alignment
  • Travel to related locations as needed to provide in-person support
  • Maintain adequate daily backups of local File Server
  • Maintain audio and video conferencing capabilities and technology
  • Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
  • Maintain desktop/laptops hardware and software according to VITAS standards
  • Coordinate all downtime and service impacting activities
  • Manage the process when requesting and/or fulfilling equipment orders
  • Assists in the coordination of office moves and office additions
  • Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
  • Maintain and produce inventory reporting of IT assets in ITSM tool
  • Provide backup support to other regions as needed, via telephone or on site

Benefits Include

  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pre-tax healthcare and dependent care flexible spending accounts
  • Life insurance
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Roadside Assistance
  • Affinity Program


Qualifications
  • Two to four years of experience in an enterprise IT environment
  • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Excellent analytical and organizational skills
  • Ability to work independently with limited supervision or collaboratively
  • Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Ability to work on various assignments simultaneously
  • Strong interpersonal skills within all levels of the organization
  • Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
Education
  • Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
  • Certified in ITIL foundations is desirable.

Special Instructions to CandidatesEOE/AA
M/F/D/V

Job Requirements

 
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