JOB SUMMARY: The lead emergency evaluator delivers behavioral healthcare services to individuals in crisis (adult and children) to determine the most appropriate level of care required. This position performs initial and preliminary assessment of clients entering LifeStream Behavioral Center’s continuum of services.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES : The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
- Willingness to abide by the company’s published rules and regulations
- Provides face to face assessments to clients (adult and children) deemed by themselves or others to be in crisis and needing immediate behavioral health treatment
- Provides crisis (adult and children) intervention by telephone as needed and responds to calls for information and assistance
- Assists clients (adult and children) to obtain services not provided by the Access Center by linking to other programs within LifeStream or referring to professionals outside LifeStream’s array of services when necessary
- This position must interact with clients, courts, agencies, law enforcement and other professionals within the Center and community in order to effectively plan for the treatment of the client.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: Assessment, Interpretation, Intervention, Knowledge, Developmental Stages, Enhancement of Family Involvement
- Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
- Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
- Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions, Treatment/Service Planning.
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness : Securing and deploying resources effectively and efficiently.
- Cultivates Innovation : Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results : Consistently achieving results, even under tough circumstances.