The Medical Assistant position is responsible to Clinic Management and Bell Physician Practice clients for providing professional clinical and clerical services. Clinical responsibilities will be within the scope of training and under the supervision (direct or indirect) of clinic management, clinic nurse and the assigned clinical provider. Position will adhere to professional standards set forth for Medical Assistants and Bell Physician Practice policies.
Follows established policies and procedures, objectives, safety standards, and sensitivity to confidential information.
Registers patients, verifies and updates necessary information in medical record, and collects co-pays as appropriate.
Maintains appointment schedule and follows office scheduling policies.
Processes incoming and outgoing mail.
Performs general patient care, Administers prescribed medications and treatments in accordance with standards of care.
Aids provider during patient examination, testing, and treatment.
Maintains timely flow of patient appointments.
Greets patients and prepares them for physician examination. Screens patients for appropriate information and documents all information in the Electronic Medical Records (EMR) System.
Arranges for patient testing and procedures and instructs the patient in their procedures as appropriate.
Responds to and refers incoming telephone calls and follows through to ensure client requests have been answered.
Provides patient education for health promotion and disease prevention programs, treatment plans as prescribed and other educational requirements that may be required.
Coordinates patient care with other departments within Bell and with other community health care agencies.
Prepares exam rooms and treatment areas, including the re-stocking and ordering of appropriate supplies.
Attends meetings and in-service training as required and maintains an active professional license.
Completes annual educational requirements.
Maintains confidentiality in accordance with HIPAA regulations.
Support the culture of service excellence throughout the organization.
Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities.
Maintains certification in drug collection including urine, hair and breath alcohol testing.
Maintains certification in audiometric testing, respiratory fit mask and pulmonary function testing.
Maintains clinic files in a professional organized manner.
Coordinates and follows through on billing issues with clients and accounting.
Acts as scheduling coordinator for clinic functions including appointment scheduling.
Performs other related duties as assigned or requested.
Computer and/or keyboarding skills required.
Familiar with Microsoft Office Programs.
Excellent human relations and oral/written communication.
Excellent organizational abilities.
Demonstrated teamwork skills.
Ability to deal with change.
Demonstrates a positive attitude towards initiating continuous improvement.
Ability to respond appropriately even in challenging situations.
Ability to work without direct supervision.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of patient education principles and self management techniques.
Knowledge of common safety hazards and precautions.
Skill in administering a variety of treatments and medications.
Skill in measuring vital signs, including temperature, blood pressure, pulse, respiratory rate, pain assessment, and pulse oximetry.
Ability to recognize issues and identify solutions.