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Quality Supervisor

Job Description

Eckerd Connects Community Alternatives

Eckerd Connects' Community Alternatives is the community-based care lead agency for child welfare services in Pasco and Pinellas Counties and manages one of Florida's largest systems of care, serving about 3,100 children each day.  A Program of Eckerd Connects and governed by a community-based board, Eckerd Connects Community Alternatives has developed an integrated and collaborative system of care for safety, well-being and permanency of vulnerable and at risk children, while strengthening and supporting families.  In its role as lead agency or 'system manager', provides: adoption support; child abuse prevention; child placement; contract and fiscal oversight; foster home management; performance and data management; resource development; and utilization management.

Please follow the link for more information about this program: https://eckerd.org/family-children-services/foster-and-adoption/eckerd-community-alternatives-pasco-pinellas/


Position Concept

This is a leadership position responsible for the direct supervision of Eckerd Connects’ Operations and Quality staff.   This position is responsible for the identification and timely execution of lead agency related activities designed to provide operational and quality management support of the work of the case management providers in achieving safe and timely permanency and meeting performance indicators for children involved in the child welfare system. 


Essential Functions

  • Provides administrative management, guidance, and support to staff responsible for the timely execution of operational and quality tasks identified by the Lead Agency.
  • Promotes and advocates improvements to child welfare system to strengthen and improve practice, timeliness, accessibility, quality and effectiveness of services, and to increase the natural and enduring community support for children and families.
  • Assists the Senior Director of Quality and Lead Agency in performance management activities, including development of quality oversight processes; evaluation of progress in meeting statewide performance indicators, contract measures and identified performance improvement initiatives and identification of effective countermeasures to improve performance. 
  • Provides operational & quality management guidance and technical support to case management providers and other system of care leaders as needed.
  • Assist the Senior Director of Quality in ensuring Lead Agency resolution of any systemic concerns impeding a youth’s ability to navigate timely and safely through the dependency system. Identifies countermeasures to support achievement of safe and timely achievement of permanency and case closure. 
  • Designs/produces monthly, quarterly and annual reports as required and specifically regarding the duties and responsibilities assigned.
  • Interacts with System Stakeholders (Guardian Ad Litem, Office of Attorney General, Pasco & Pinellas County Sheriff’s Departments, State Attorney’s Office, etc.), assuring proper access to services for children and families involved in child welfare services.
  • Assists the Senior Director of Quality in developing and continuously reviewing/updating policies and procedures.
  • Assists in the training of all staff to assure the proper and successful implementation of an effective service delivery system for youth and families involved in the dependency system.
  • Interviews, selects new hires, coaches, mentors and develops direct reports; ensuring the department is able to respond to current and future business opportunities and challenges.

Other Duties Include, But Not Limited To

  • Participate in training and development activities as required.
  • Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth or staff-to-youth relationships.
  • Report any use of physical force and all unusual incidents per Eckerd Kid policy and state guidelines.
  • Perform other duties as assigned.

Position Specifications

Education:  Bachelor’s degree, from an accredited College or University, in social work or related human services field required. Master's Degree in social work or a related human services field preferred.

Certification: Child Welfare Certification through the Florida Certification Board is required.

Experience:  Three years direct experience in the delivery of services to families and children along with a minimum of one year prior supervisory/management experience. Experience in a lead position or in charge duties can substitute for supervisory experience.  Experience in quality assurance/quality improvement preferred.  

Skills:  Possess knowledge of at-risk children/youth and their family’s families, child welfare statutes and guidelines, contract terms, quality management and managed care standards. Ability to maintain positive, professional working relationships with youth, families, staff and agencies.  Ability to lead, team build, and supervise a staff.  Possess previous supervision experience.  Detail oriented, excellent verbal and written communication skills.  Ability to interpret, adapt and apply guidelines and procedures.  Ability to work independently and utilize initiative, ability to be organized and to meet deadlines.  Ability to react calmly and effectively in emergency situations.   Computer experience in a Windows environment, Microsoft Office (Excel, WORD), ability to learn and utilize other software programs.

Other:  Must be able to meet requirements for Eckerd Connects’ Auto Insurance and be able to drive for business purposes.  Must have and maintain an appropriate and valid state driver’s license. Must meet state criminal background check requirements.

Physical Demands:  Ability to sit at desk for long periods of time and tolerate extended periods of computer work.  Must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under the law.


Employee Benefits

Eckerd wants your career to be as rewarding as possible. We provide our employees with numerous opportunities for growth, education, advancement, and the chance to contribute to business objectives. We offer competitive salaries and an excellent comprehensive benefits package including:

• Health, Dental and Vision Insurance

• Group Term Life and AD&D Insurance

• Voluntary term life insurance

• Paid short-term and long-term disability

• Professional group liability insurance

• 19 days of Paid Time Off the first year

• 9 paid holidays 

• Flexible spending accounts

• Retirement savings plan with employer match up to 5%

• Mileage reimbursement

• Cell phone plan discounts

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flexible work schedules

• Employee Wellness/Well-Being program


Make more than a Living, Make a Difference

Eckerd Connects is a national nonprofit organization headquartered in Clearwater, Florida that has given much-needed chances to nearly 200,000 children and families. Eckerd provides a full continuum of life-changing behavioral health, child welfare services and workforce development through multiple offices and facilities nationwide that strengthen families and help children succeed. 

Family has always been at the heart of Eckerd Connects.  Founded in 1968 by philanthropists, Jack and Ruth Eckerd, who believed every child deserves the opportunity to succeed. Given our 50+ year history of success, breadth and depth of services, and commitment to performance measurement and quality outcomes, Eckerd has become known as the first name in second chances for children and families.

Job Requirements

 

Job Snapshot

Location US-FL-Largo
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Eckerd Connects

Family has always been at the heart of Eckerd Connects. When we were founded in 1968 by Jack and Ruth Eckerd, the legendary power couple was often asked what motivated them to start a non-profit in rural Florida. Their answer was always the same. “It’s the kids.” Today those words still hold true – but much like other families, ours has grown. Nearly five decades later with a presence in 20 states, our family of services has expanded to include foster care, adoption, workforce development, aid for the homeless, transitional services for troubled youth, and so much more. Learn More

Contact Information

US-FL-Largo
Snapshot
Eckerd Connects
Company:
US-FL-Largo
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Eckerd Connects Community Alternatives

Eckerd Connects' Community Alternatives is the community-based care lead agency for child welfare services in Pasco and Pinellas Counties and manages one of Florida's largest systems of care, serving about 3,100 children each day.  A Program of Eckerd Connects and governed by a community-based board, Eckerd Connects Community Alternatives has developed an integrated and collaborative system of care for safety, well-being and permanency of vulnerable and at risk children, while strengthening and supporting families.  In its role as lead agency or 'system manager', provides: adoption support; child abuse prevention; child placement; contract and fiscal oversight; foster home management; performance and data management; resource development; and utilization management.

Please follow the link for more information about this program: https://eckerd.org/family-children-services/foster-and-adoption/eckerd-community-alternatives-pasco-pinellas/


Position Concept

This is a leadership position responsible for the direct supervision of Eckerd Connects’ Operations and Quality staff.   This position is responsible for the identification and timely execution of lead agency related activities designed to provide operational and quality management support of the work of the case management providers in achieving safe and timely permanency and meeting performance indicators for children involved in the child welfare system. 


Essential Functions

  • Provides administrative management, guidance, and support to staff responsible for the timely execution of operational and quality tasks identified by the Lead Agency.
  • Promotes and advocates improvements to child welfare system to strengthen and improve practice, timeliness, accessibility, quality and effectiveness of services, and to increase the natural and enduring community support for children and families.
  • Assists the Senior Director of Quality and Lead Agency in performance management activities, including development of quality oversight processes; evaluation of progress in meeting statewide performance indicators, contract measures and identified performance improvement initiatives and identification of effective countermeasures to improve performance. 
  • Provides operational & quality management guidance and technical support to case management providers and other system of care leaders as needed.
  • Assist the Senior Director of Quality in ensuring Lead Agency resolution of any systemic concerns impeding a youth’s ability to navigate timely and safely through the dependency system. Identifies countermeasures to support achievement of safe and timely achievement of permanency and case closure. 
  • Designs/produces monthly, quarterly and annual reports as required and specifically regarding the duties and responsibilities assigned.
  • Interacts with System Stakeholders (Guardian Ad Litem, Office of Attorney General, Pasco & Pinellas County Sheriff’s Departments, State Attorney’s Office, etc.), assuring proper access to services for children and families involved in child welfare services.
  • Assists the Senior Director of Quality in developing and continuously reviewing/updating policies and procedures.
  • Assists in the training of all staff to assure the proper and successful implementation of an effective service delivery system for youth and families involved in the dependency system.
  • Interviews, selects new hires, coaches, mentors and develops direct reports; ensuring the department is able to respond to current and future business opportunities and challenges.

Other Duties Include, But Not Limited To

  • Participate in training and development activities as required.
  • Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth or staff-to-youth relationships.
  • Report any use of physical force and all unusual incidents per Eckerd Kid policy and state guidelines.
  • Perform other duties as assigned.

Position Specifications

Education:  Bachelor’s degree, from an accredited College or University, in social work or related human services field required. Master's Degree in social work or a related human services field preferred.

Certification: Child Welfare Certification through the Florida Certification Board is required.

Experience:  Three years direct experience in the delivery of services to families and children along with a minimum of one year prior supervisory/management experience. Experience in a lead position or in charge duties can substitute for supervisory experience.  Experience in quality assurance/quality improvement preferred.  

Skills:  Possess knowledge of at-risk children/youth and their family’s families, child welfare statutes and guidelines, contract terms, quality management and managed care standards. Ability to maintain positive, professional working relationships with youth, families, staff and agencies.  Ability to lead, team build, and supervise a staff.  Possess previous supervision experience.  Detail oriented, excellent verbal and written communication skills.  Ability to interpret, adapt and apply guidelines and procedures.  Ability to work independently and utilize initiative, ability to be organized and to meet deadlines.  Ability to react calmly and effectively in emergency situations.   Computer experience in a Windows environment, Microsoft Office (Excel, WORD), ability to learn and utilize other software programs.

Other:  Must be able to meet requirements for Eckerd Connects’ Auto Insurance and be able to drive for business purposes.  Must have and maintain an appropriate and valid state driver’s license. Must meet state criminal background check requirements.

Physical Demands:  Ability to sit at desk for long periods of time and tolerate extended periods of computer work.  Must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under the law.


Employee Benefits

Eckerd wants your career to be as rewarding as possible. We provide our employees with numerous opportunities for growth, education, advancement, and the chance to contribute to business objectives. We offer competitive salaries and an excellent comprehensive benefits package including:

• Health, Dental and Vision Insurance

• Group Term Life and AD&D Insurance

• Voluntary term life insurance

• Paid short-term and long-term disability

• Professional group liability insurance

• 19 days of Paid Time Off the first year

• 9 paid holidays 

• Flexible spending accounts

• Retirement savings plan with employer match up to 5%

• Mileage reimbursement

• Cell phone plan discounts

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flexible work schedules

• Employee Wellness/Well-Being program


Make more than a Living, Make a Difference

Eckerd Connects is a national nonprofit organization headquartered in Clearwater, Florida that has given much-needed chances to nearly 200,000 children and families. Eckerd provides a full continuum of life-changing behavioral health, child welfare services and workforce development through multiple offices and facilities nationwide that strengthen families and help children succeed. 

Family has always been at the heart of Eckerd Connects.  Founded in 1968 by philanthropists, Jack and Ruth Eckerd, who believed every child deserves the opportunity to succeed. Given our 50+ year history of success, breadth and depth of services, and commitment to performance measurement and quality outcomes, Eckerd has become known as the first name in second chances for children and families.

Job Requirements

 
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