Improving the health of our community in all we do
Northeast Georgia Health System (NGHS) is a non-profit community health system on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega – with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties. NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations.
The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Quest Coach (QC) supports the design, development, delivery and evaluation of improvement work and Quest education throughout the system. Primary responsibilities include facilitating interdisciplinary operations teams, being a role model of Quest principles, delivering management system coaching, education, people development, and functioning as a champion for the NGHS Quest for Excellence. The QC utilizes continuous improvement methodologies, business management skills, and leadership/ organizational development skills and methodologies to advance the system's cultural transformation and Quest Management System at all levels.
- Preferred: Lean certifications, such as Lean Six Sigma, Accelerated or Rapid Improvement Workshop Facilitation, Value Stream Mapping, 3P, etc.
- Degree in Engineering, Healthcare field, Organizational Development or equivalent programs BS or BA required. Other healthcare related degree, or five (5) years equivalent experience leading continuous improvement work in lean manufacturing/ service or healthcare industry required.
- Proficient computer skills using up to date technology and information systems (including Microsoft office suite, Visio, project, simulation, and Minitab (or equivalent). Lean Six Sigma or other advanced Lean training preferred.
- Two (2) years of day-to-day application and facilitation of lean methodology, and experience developing lean skills in others through active coaching. Demonstrated successful implementation of improvement initiatives at multiple levels of an organization. Use of statistical data analysis and business development skills. Competent in at least two of the following skillsets: Toyota Production System (TPS), Lean, Six Sigma, and/or ISO. In addition, one (1) year of experience in people development, healthcare management, training and facilitation, or people/ organizational development experience preferred.
Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega – and become Georgia’s most awarded hospital. Some recognitions include being named to these lists:
America’s 50 Best Hospitals – Healthgrades
100 Top Hospitals – Truven Health Analytics
100 Hospitals with Great Heart Programs – Beckers Hospital Review
America’s Top Quality Providers – Carechex
Atlanta’s Top 150 Workplaces – Atlanta Journal-Constitution
Healthcare’s Most Wired Hospitals and Health Systems – Hospitals & Health Networks magazine
NGMC has also been recognized in recent years as Georgia’s #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women’s care and more.