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Recruitment & Retention Coordinator

Job Description

Forbes Magazine rated Home Instead Senior Care as one of “America’s Best Employers” to work; the only home care company included in the magazine's annual index of the nation's top employers. Home Instead Senior Care Covina is an agency that provides non-medical care to seniors and people with special needs in private homes and facilities in the San Gabriel Valley communities of East LA County. We are seeking a compassionate, dedicated, organized and goal driven self-starter to join our growing team as a Recruitment and Retention Coordinator.  The Recruitment and Retention Coordinator is expected to perform a variety of duties for the recruitment and retention of amazing CAREGivers. 

We offer competitive pay plus overtime when applicable, bonus opportunity, paid vacation, holidays and sick leave, employee discounts, direct deposit, employee appreciation events/activities, opportunities for advancement and a great team work environment.  We are looking to fill this position as soon as possible. Please review the responsibilities below and apply at our website link (HomeInstead.com/182) with cover letter outlining how you qualify for the job, resume, references and pay expectations. Incomplete submissions will not be given consideration. No phone calls or office visits, please. Candidates meeting qualifications will be contacted for next steps.
 

Primary responsibilities include, but are not limited to:

  • Reflect the core values of Sulochana, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
  • Develop and implement new recruitment strategies online and within the community to meet hiring goals.
  • Screen candidates thru internal hiring criteria and licensure requirements and hire candidates timely to achieve hiring targets.
  • Schedule and conduct new hire orientation and all training (New Hire and Existing Employees); Ensure all CAREGivers complete all required and optional training guidelines that are set including compliance with California licensure requirements, Home Instead® Standards and internal company objectives. Develop and maintain Orientation and Training Calendar.
  • Continually review Home Instead, California Licensing and local franchise training requirements; Update and maintain curriculum as needed.
  • Develop and implement engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Prepare and publish the monthly newsletter within the deadline; plan and execute all CAREGiver meetings.
  • Ensure all CAREGivers comply with company policies, procedures and training implemented to adhere to Home Instead Senior Care’s product/service parameters, ensure quality client service delivery, protect employee and client health & safety and minimize/limit worker’s compensation impacts.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct CAREGiver new hire 90-day evaluations and annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
  • Plan and Coordinate employee recognition and celebration functions.
  • Monitor for and ensure compliance with federal, California state licensure, and local labor and safety laws including EOE, ADA, FMLA, OSHA and Workman’s Compensation.
  • Ensure all CAREGiver employee files and records are maintained to comply with all requirements.
  • Maintain, update and distribute Employee Handbook annually.
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality client matches and extraordinary relationships.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business.
  • Answer each incoming call/greet and welcome each office visitor in a friendly and warm manner; manage inquiries in a professional and knowledgeable manner.
  • Monitor, mediate, and log all client and CAREGiver activity and records utilizing the operating system and applicant tracking management system.
  • Manage & Track Daily/Weekly/Monthly Key Performance Indicators.
  • Weeknight and Weekend On-Call rotation with the other office staff.
  • Ensure Home Instead Senior Care standards are met and upheld.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Requirements:

  • 2 Year Degree required; Bachelor’s degree in Human Resources preferred or an equivalent combination of education and work experience may be considered
  • One-year experience in home care, health care or senior-related industry required; home care preferred
  • Supervisory experience preferred
  • Must be fluent in English and demonstrate excellent oral and written communication skills and able to listen effectively (Bilingual English/Spanish, is a plus)
  • Must demonstrate effective interpersonal skills as well as sound judgment, good decision-making skills and ability to maintain confidentiality of information
  • Must have superior organizational skills with attention to detail and the ability to prioritize tasks effectively, good work ethic, ability to work independently, set priorities, meet objectives & deadlines, and manage multiple projects simultaneously
  • Must have the ability to present a professional appearance, demeanor and to work as a part of a team; Must be able to present material in classrooms and community settings
  • Willing and able to do continuous training & development and strive for excellence
  • Must have excellent computer skills and be proficient in Windows, Office 365 and Social Media applications; ability to quickly learn, master and manage applicable computer and online applications
  • Must have the ability to work evenings and weekends as required and be flexible to the demands of the business
  • Must possess a valid driver’s license, reliable car and auto insurance
  • Must be able to pass employment screening process
  • Must live near Covina, CA and the franchise territory and authorized to work in the USA

Our Ideal Candidate is highly organized, results driven, energetic and friendly professional who can mentor and inspire the success of others. The Recruitment and Retention Coordinator needs to be a customer focused problem-solver who approaches their work with compassion and empathy. The person must have a genuine desire and passion to serve seniors and special needs individuals in our community.


Home Instead Senior Care Covina operates 24 hours a day, 7 days a week. Find out more about this fulfilling career opportunity at HomeInstead.com/182.  


Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

Job Requirements

 

Job Snapshot

Location US-CA-Covina
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Home Instead Senior Care

The Home Instead Senior Care family network of locally owned franchise offices was developed with a passionate desire to be your trusted in-home care agency, to help your family keep your aging mother, father, grandparents or friends in their home as they grow older. Reading through our history, you will find a rapidly growing franchise network that began with the desire to serve the needs of one 100 year old grandmother of 55 grandchildren. Learn More

Contact Information

US-CA-Covina
Snapshot
Home Instead Senior Care
Company:
US-CA-Covina
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Forbes Magazine rated Home Instead Senior Care as one of “America’s Best Employers” to work; the only home care company included in the magazine's annual index of the nation's top employers. Home Instead Senior Care Covina is an agency that provides non-medical care to seniors and people with special needs in private homes and facilities in the San Gabriel Valley communities of East LA County. We are seeking a compassionate, dedicated, organized and goal driven self-starter to join our growing team as a Recruitment and Retention Coordinator.  The Recruitment and Retention Coordinator is expected to perform a variety of duties for the recruitment and retention of amazing CAREGivers. 

We offer competitive pay plus overtime when applicable, bonus opportunity, paid vacation, holidays and sick leave, employee discounts, direct deposit, employee appreciation events/activities, opportunities for advancement and a great team work environment.  We are looking to fill this position as soon as possible. Please review the responsibilities below and apply at our website link (HomeInstead.com/182) with cover letter outlining how you qualify for the job, resume, references and pay expectations. Incomplete submissions will not be given consideration. No phone calls or office visits, please. Candidates meeting qualifications will be contacted for next steps.
 

Primary responsibilities include, but are not limited to:

  • Reflect the core values of Sulochana, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
  • Develop and implement new recruitment strategies online and within the community to meet hiring goals.
  • Screen candidates thru internal hiring criteria and licensure requirements and hire candidates timely to achieve hiring targets.
  • Schedule and conduct new hire orientation and all training (New Hire and Existing Employees); Ensure all CAREGivers complete all required and optional training guidelines that are set including compliance with California licensure requirements, Home Instead® Standards and internal company objectives. Develop and maintain Orientation and Training Calendar.
  • Continually review Home Instead, California Licensing and local franchise training requirements; Update and maintain curriculum as needed.
  • Develop and implement engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Prepare and publish the monthly newsletter within the deadline; plan and execute all CAREGiver meetings.
  • Ensure all CAREGivers comply with company policies, procedures and training implemented to adhere to Home Instead Senior Care’s product/service parameters, ensure quality client service delivery, protect employee and client health & safety and minimize/limit worker’s compensation impacts.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct CAREGiver new hire 90-day evaluations and annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
  • Plan and Coordinate employee recognition and celebration functions.
  • Monitor for and ensure compliance with federal, California state licensure, and local labor and safety laws including EOE, ADA, FMLA, OSHA and Workman’s Compensation.
  • Ensure all CAREGiver employee files and records are maintained to comply with all requirements.
  • Maintain, update and distribute Employee Handbook annually.
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality client matches and extraordinary relationships.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business.
  • Answer each incoming call/greet and welcome each office visitor in a friendly and warm manner; manage inquiries in a professional and knowledgeable manner.
  • Monitor, mediate, and log all client and CAREGiver activity and records utilizing the operating system and applicant tracking management system.
  • Manage & Track Daily/Weekly/Monthly Key Performance Indicators.
  • Weeknight and Weekend On-Call rotation with the other office staff.
  • Ensure Home Instead Senior Care standards are met and upheld.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Requirements:

  • 2 Year Degree required; Bachelor’s degree in Human Resources preferred or an equivalent combination of education and work experience may be considered
  • One-year experience in home care, health care or senior-related industry required; home care preferred
  • Supervisory experience preferred
  • Must be fluent in English and demonstrate excellent oral and written communication skills and able to listen effectively (Bilingual English/Spanish, is a plus)
  • Must demonstrate effective interpersonal skills as well as sound judgment, good decision-making skills and ability to maintain confidentiality of information
  • Must have superior organizational skills with attention to detail and the ability to prioritize tasks effectively, good work ethic, ability to work independently, set priorities, meet objectives & deadlines, and manage multiple projects simultaneously
  • Must have the ability to present a professional appearance, demeanor and to work as a part of a team; Must be able to present material in classrooms and community settings
  • Willing and able to do continuous training & development and strive for excellence
  • Must have excellent computer skills and be proficient in Windows, Office 365 and Social Media applications; ability to quickly learn, master and manage applicable computer and online applications
  • Must have the ability to work evenings and weekends as required and be flexible to the demands of the business
  • Must possess a valid driver’s license, reliable car and auto insurance
  • Must be able to pass employment screening process
  • Must live near Covina, CA and the franchise territory and authorized to work in the USA

Our Ideal Candidate is highly organized, results driven, energetic and friendly professional who can mentor and inspire the success of others. The Recruitment and Retention Coordinator needs to be a customer focused problem-solver who approaches their work with compassion and empathy. The person must have a genuine desire and passion to serve seniors and special needs individuals in our community.


Home Instead Senior Care Covina operates 24 hours a day, 7 days a week. Find out more about this fulfilling career opportunity at HomeInstead.com/182.  


Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

Job Requirements

 
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