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Service Coordinator

Job Description

Service Coordinator

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with an emphasis on building and maintaining strong relationships.

Primary Responsibilities:                                                                     

  • Reflect the values of Lehigh Valley Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Monitor, mediate, and accurately log all client and CAREGiver activity utilizing the software system.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved. 
  • Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Field new client inquiries, enter the information into the software system, and communicate with the team to prepare for next steps.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and their family members.
  • Adhere to all company policies, procedures and business ethics codes, and ensure that they are communicated and implemented within the team.

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Each Home Instead franchise is independently owned and operated.

Job Requirements

 

Job Snapshot

Location US-PA-Whitehall
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Home Instead Senior Care

The Home Instead Senior Care family network of locally owned franchise offices was developed with a passionate desire to be your trusted in-home care agency, to help your family keep your aging mother, father, grandparents or friends in their home as they grow older. Reading through our history, you will find a rapidly growing franchise network that began with the desire to serve the needs of one 100 year old grandmother of 55 grandchildren. Learn More

Contact Information

US-PA-Whitehall
Snapshot
Home Instead Senior Care
Company:
US-PA-Whitehall
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Service Coordinator

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with an emphasis on building and maintaining strong relationships.

Primary Responsibilities:                                                                     

  • Reflect the values of Lehigh Valley Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Monitor, mediate, and accurately log all client and CAREGiver activity utilizing the software system.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved. 
  • Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Field new client inquiries, enter the information into the software system, and communicate with the team to prepare for next steps.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and their family members.
  • Adhere to all company policies, procedures and business ethics codes, and ensure that they are communicated and implemented within the team.

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Each Home Instead franchise is independently owned and operated.

Job Requirements

 
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Service Coordinator Apply now