Bachelors of Science in Business Administration, MIS, or equivalent discipline with 1-3 years’ experience with Microsoft Windows desktop, server level 1 support, voice and CCTV systems, or satisfactory combination of education and experience.Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills. Team player. Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities. Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients
REQUIRED CERTIFICATION: Comp TIA - A+, Network+ and Security+, ITIL Foundation
Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
Use Remote Monitoring tools and call tracking to log and route tickets in a high-call volume environment (e.g. Kaseya).
Responding to and resolving desktop, server, and network issues. Recognizing and escalating more difficult problems to Tier 2 support.
Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems. Imaging and Deploying Desktops and Laptops for end users.
Managing and Monitoring Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers.
Creating and maintaining client-related documentation.
Actively participating as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.
Patch Management of Servers and Workstations in Domain.
Perform other duties as assigned.
EFFECTS ON END RESULTS:
Desktop operating system, user accounts and user training problems are effectively monitored and maintained.
A continuous and efficient desktop-operating system will be distributed and maintained.
An adequate user environment exists with a ready source of information regarding that environment.
User productivity and efficiency will increase.
Cost effective productivity gains and greater efficiency through current technologies and application development and enhancement are achieved.
A stable and continuous operating environment will be deployed and maintained.
A consistent level of support and knowledge will be maintained.
Volunteers of America is an Equal Opportunity Employer.
- Pay Type Hourly
- Job Start Date Thursday, January 31, 2019