Reporting to the Vice President, Admin and Business Operations, the Area Director is responsible for all administrative and operational functions for a geographic area within the Therapy/ABA division.
Essential Job Functions
Partners with the location leaders to develop and implement effective and efficient administrative and operational strategies, processes and systems that will improve and streamline all operational activities and improve the overall financial position of the locations within assigned area of responsibility.
Ensures effective and cost efficient front and back office operations of assigned locations while identifying opportunities for continuous improvement of key functions including intake scheduling, authorization, reverification, etc.
Evaluates assigned locations against key performance indicators (KPI’s) to ensure the quality and effectiveness of all administrative and operational functions. KPI examples include, but not be limited to, census management, cx/ns, rescheduling, starts of care timeliness, decreasing waitlist, scheduling efficiency, co-pay/co-insurance collection, etc.
Holds all administrative and operations personnel within assigned area of responsibility accountable to achieving/exceeding established KPI’s.
Identifies opportunities to improve customer and patient satisfaction across area of responsibility through enhancing and streamlining business processes.
Identifies opportunities to reduce costs (labor, supplies, overhead, etc.) and implements strategies and systems to realize reduction opportunities.
Partners with location leaders in area of responsibility to develop and implement appropriate processes and controls to monitor utilization and reimbursement to optimize the billing and cash collection process.
Partners with the Revenue Cycle Management team to ensure clean claims, increase cash collections, improving billing processes, ensure timely filing, and decrease write offs.
Partner with other Therapy/ABA division teams to identify new revenue generation and cost reduction opportunities.
Partners with the division finance team to ensure effective P&L management, which includes, but not limited to reviews/analyses of volume, net/visit, revenue, labor costs, other costs, bad debt, write offs, earnings, etc.
Associates degree required, Bachelor’s degree or higher preferred.
Lean six sigma certification a plus
Ten (6) or more years’ of experience in medical or business office management
Five (4) or more years’ years of experience in multi-site management
Five (4) or more years in operational leadership.
Knowledge of payor and/or insurance industry
Must be able to speak, write, read and understand English
Must be able to travel up to 50%
Must be able to lift 50 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.